December 3, 2020
Please note the Ala Moana Hotel has house rules prohibiting all pets. This would apply to all staff, guests, and patrons.
The only exception is ADA physical assistance dogs. Emotional support animals will not be allowed on property. Patrons with any service animal will be required to provide proof of ADA qualifications to allow access by the hotel staff.
Clients will need to know this information before coming for their service to avoid any embarrassment or inconvenience. You will know already know who they are, please let them know when they book. Keep in mind, hotel guests and walk-ins will already have this enforced as soon as they arrive. We will add the Hotel policy to a section or tab on our website.
Thank you for your understanding.